Last updated: October 27, 2026
30-day returns
You can return unused items in their original packaging within 30 days of delivery for a refund. Email support@hazelhaul.com with your order number to start a return and we will send the return address. Return shipping for change-of-mind returns is paid by the customer.
Damaged, defective or wrong items
If your item arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with a photo. We will send a free replacement or a full refund, and you will not need to send the item back.
Refund timing
Approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may take a few more days to show it.
Cancellations
You can cancel free of charge within 12 hours of ordering, before your order ships.
Non-returnable items
- Items that have been used, damaged after delivery, or are missing parts
- Gift cards